FAQs

How much do you charge?

Please see our services page for a general guide. Longer stays are subject to a discount dependent on the length of the booking – please contact us for a quote.

Do you follow legal requirements?

Yes, we’re licensed by Tonbridge and Malling Council as a home boarding business – as required by law. We are also fully insured with Petplan Sanctuary.
Whilst not required for the provision of dog boarding services, Chloe also has an enhanced DBS certificate.

How many dogs do you have at the same time?

We regularly care for up to 5 dogs at a time.

Due to the nature of our business, we only accept friendly dogs. Should your dog be nervous around others, or in need of a helping hand socialising, we are more than happy to help with this – we have had a good deal of success bringing our more anxious four legged friends out of their shells. However, we will not provide services for any dog that becomes aggressive or vicious with other animals or people.

Your dog will be supervised at all times. If they appear unsettled or anxious, they can easily be separated for some extra human attention and reassurance or some simple peace and quiet.

Where will my dog(s) sleep?

We try to keep to their usual routine wherever possible. As such, if they have a bed or crate of their own at home, please bring it along for them. If they’re regularly kept in a separate room overnight, we can make sure that’s the case. However, if they’re usually allowed to sneak onto the sofa or the end of the bed, we’re more than happy for them to do that here too.

What will my dog(s) eat?

Your dog will be fed their usual food, which we ask you to bring with you. Tell us how much they usually eat and when and we’ll stick as close to your instructions as possible. Whilst this is mainly to help keep them in their usual routine, it also helps avoid tummy upsets or weight changes due to altering their diet.

Will you take my dog(s) out for walks?

Absolutely! We live within walking distance of a small park (for our older or less active visitors), as well as miles of fields, woodland and footpaths/horse trails (for those who prefer a little more adventure or mileage in their walks). Depending on how much exercise your dog likes, Dave will usually take them out for two or three nice long walks a day. Check out our gallery page for a few photos of our guests out enjoying the countryside and local park J.

Your dog will always be walked on-lead (8 metres long, so they still have plenty of freedom to roam), unless you have specifically stated that you want them walked off-lead. This is for their own safety, as whilst their recall abilities may be great with you, we cannot guarantee that they will come back to us. The last thing we want to happen is for a dog to go missing whilst in our care.

What should I bring when boarding my dog(s)? 

  • Enough food for the duration of their stay. We are happy to provide plenty of treats (as long as this is allowed) but if they have a particular favourite, please feel free to bring a few of those too.
  • If they have a bed/crate/blanket that they sleep with, bring it. It will help them feel more at home and safe in their new surroundings.
  • Any medication(s) your dog has (we will need to be fully informed of their treatment schedule. We’ll take these details on our standard booking form).
  • Harness/collar for walkies.
  • If your dog has a special lead, bring it. We have plenty of safe, extendable leads for all sizes of dogs – so unless you have something out of the ordinary, we won’t need it.
  • Your dog!

What information will you require about my dog(s)?

We have a booking form that will ask you some general questions about your dog.

The main information we require is:

  • Feeding routine
  • Any allergies or illnesses and their care/treatment plans for these
  • Where your dog usually sleeps
  • Household rules (Are they allowed on the sofa? Where do they need to be during human mealtimes? Is upstairs out of bounds? Any rules that you want us to keep them in the habit of)
  • Are they up to date with fleaing/worming/immunisation treatments
  • Their regular vet’s details
  • Your contact details and (if appropriate) an emergency contact, should you not be available

Will you keep me updated?

Yes. We are happy to send you regular updates, including photos and videos of what your pets have been up to. Please let us know if you would like us to do this, as we know not everyone wants to be thinking of home when they are away!

What happens if my dog falls ill while they’re with you?

We will address any emergency situation as soon as possible. We are both trained in canine first aid and hold a dog first aid kit onsite at all times.

Should your dog need to be taken to a vet, we will make every effort to take them to the one they are registered with. However, if the matter is urgent and our local vet is considerably closer, we will take them there.

We will do our best to contact you, so that you can be fully involved in any decisions that need to be made. If we can’t get in contact with you or your emergency contact, we will assume the responsibility for any urgent decisions that need to be made to ensure your pet’s wellbeing. This is not a decision we would make lightly, but if your pet is at risk or in pain, we are sure you would want this dealt with as soon as possible.

Will you collect my dog(s)?

We encourage our clients to drop-off and collect their dog. If this isn’t possible, we may be able to offer this service for a small fee, depending on location and our schedule (we do not want to leave guests unsupervised or unattended).

Will you dog-sit or visit my dog(s) at my home?

We are happy to do this, dependant on when and where the services are needed. Get in touch on our Contact Us page and we can work out a service and price based on your needs.

Do you do just dog walking?

Unless you are very local, this isn’t a service we tend to offer. If you live in the Eccles, Aylesford, Burham area, get in touch using our Contact Us page and we may be able to help.

Are my dog(s) suitable for your services?

Most dogs are suitable. Don’t panic about size – our guests have ranged from tiny Chihuahuas to Giant Schnauzers (closer to the size of a small horse than a big dog…)

We won’t board any dogs that are subject to the terms of the Dangerous Dogs Act or any other dogs with issues of aggression towards other dogs and/or people.

If your dog is a bit hyperactive, a chewer, an attention needer or just generally a handful – bring them along. We can accommodate for all requirements and personalities and will be able to find them a suitable playmate or provide enough fun and exercise to keep them happy.

What age does my dog need to be?

Generally, we’re happy to accept puppies once they have had their vaccinations and are happy and able to meet other dogs. We ensure your puppy is safe by only accepting older dogs that are suitably behaved around others. All of our guests are supervised, but we always keep an extra eye on the pups J

As for older dogs, we haven’t put any limit in place – our most elderly guest so far has been 15 years old (and such a handsome fellow!)

Can you care for my cat/rabbit/snake/hedgehog?

Yes! We cannot board these pets due to our canine guests, however we may be able to provide a drop-in service for them. Please contact us for further information.

I’m interested in using your service, what do I do now?

Wherever possible, we like to arrange a ‘Meet and Greet’ with you and your dog(s). This allows you to see where your four legged friend(s) will be spending their time, as well as meet us and ask any questions you might have. This also gives them the chance to have a good sniff around, meet us and give their opinion ;)

If you want to see where your dog(s) will be walked, we’re more than happy to take you on a quick outing – please let us know in advance if you’d like to do this, so we can set aside enough time for you.

For Drop-Ins, we are happy to come and meet you and your pet(s) in their home environment and chat through your requirements.

If you would like to book, please get in touch via our Contact Us page. Let us know your dates and requirements and we’ll get back to you as soon as we can.

If you are happy to proceed from there, please let us know and we will send you our booking form.

For returning customers, please confirm by email/text and we’ll book you in.

Once booked, we will discuss a payment schedule that suits you.

Please note, if you have made initial contact with us through a partner agency’s website, you must make the booking as per their requirements.

How do I pay you?

Currently, we can accept cash or bank transfer. If you use our services on a regular basis we can set up a payment plan; please contact us for more details.

Anything we’ve missed? Let us know via our Contact Us page!

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